Privacy Policy

Last Updated: August 6, 2025

Tickowt Ltd. ("Tickowt", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Service").

1. Data Controller

For the purpose of UK data protection law, the data controller is Tickowt Ltd., contactable at [email protected].

2. Information We Collect

  • Personal Information You Provide: We collect personal information that you voluntarily provide to us when you register for an account, such as your name and email address.
  • Automatically Collected Information: When you use our Service, we may automatically collect usage and technical data, including your IP address, browser type, and information about your interaction with our Service. This data is collected for analytics and error tracking purposes.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your account.
  • Provide, operate, and maintain our Service.
  • Process transactions and facilitate ticket sales between Attendees and Organizers.
  • Provide Organizers with analytics about their event performance.
  • Monitor and analyze usage and trends to improve your experience.
  • Detect and prevent fraudulent or prohibited activity.
  • Communicate with you, including responding to your support requests.

4. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

  • Performance of a Contract: To fulfill our contractual obligations to you by providing the Service.
  • Legitimate Interests: For our legitimate interests in improving our Service, providing analytics, and ensuring security, provided these interests do not override your rights.
  • Consent: Where required by law, we will ask for your consent to process your data.

5. Disclosure of Your Information

We do not sell your personal information. We may share your information with the following third-party service providers:

  • Stripe: To process payments for tickets and handle payouts to Organizers. We do not store your financial data.
  • Sentry & Datadog: To monitor application performance, track errors, and analyze usage data to improve our Service.
  • Event Organizers: If you purchase a ticket, we will share your name and email address with the Organizer of that event so they can manage their event and communicate with their attendees.

6. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access: Request copies of your personal data.
  • Rectification: Request that we correct any information you believe is inaccurate.
  • Erasure: Request that we erase your personal data, under certain conditions.
  • Restrict Processing: Request that we restrict the processing of your personal data.
  • Object to Processing: Object to our processing of your personal data.
  • Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

7. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at [email protected].